Terms of service

CUSTOMER SATISFACTION, WARRANTY & SERVICE AGREEMENT

MGM DETAILING LLC

This Agreement applies to all services provided by MGM DETAILING LLC, including but not limited to:

  • Paint Protection Film (PPF)

  • Ceramic Coatings

  • Window Tinting

  • Custom Vinyl Wraps

  • Color Change Wraps

  • Partial Wraps

  • Chrome Deletes

  • Paint Correction

  • Detailing Services

  • Any related automotive enhancement or protection services

By signing below, Customer agrees to the following terms:

1. Satisfaction Confirmation

Upon pickup of the vehicle and signing this Agreement, Customer confirms that:

  • The vehicle has been inspected.

  • All work performed has been reviewed.

  • The services meet Customer’s expectations.

  • The job is accepted as complete and satisfactory.

Signature constitutes final approval of workmanship at time of delivery.

2. Non-Refundable Deposits (All Services)

All deposits made to secure an appointment, reserve materials, or book any service are strictly non-refundable.

This applies to all services listed above without exception.

Deposits compensate for:

  • Reserved time in the production schedule

  • Ordered materials

  • Labor planning

  • Lost opportunity cost

Cancellations, no-shows, rescheduling, or change of mind do not qualify for deposit refunds.

3. No Refund Policy After Service Completion

Once services are completed and accepted:

  • No refunds will be issued.

  • No refunds will be granted based on third-party opinions.

  • Dissatisfaction based on subjective preference is not grounds for reimbursement.

If concerns arise, MGM DETAILING LLC must be given the first opportunity to inspect and remedy the issue.

4. Warranty Terms & Conditions

We stand behind our workmanship.

If a defect in installation is identified:

  • Customer must notify MGM DETAILING LLC directly.

  • We will inspect and determine, at our sole discretion, whether repair or replacement is warranted.

The following voids all warranties immediately:

  • Work modified, touched, removed, or altered by another shop

  • Improper aftercare or maintenance

  • Accidents, impact damage, environmental damage, or neglect

  • Use of harsh chemicals or automatic car washes where prohibited

Warranty applies to installation workmanship only unless otherwise stated in writing.

5. Missed or Late Appointments

  • Arriving more than 30 minutes late may require rescheduling.

  • Missed appointments result in forfeiture of deposit.

  • Booking within one hour of appointment time and then attempting to cancel or reschedule does not qualify for refund or chargeback.

6. Chargebacks & Payment Disputes

By signing this Agreement, Customer agrees:

  • Not to initiate a chargeback or payment dispute after accepting completed services.

  • To contact MGM DETAILING LLC directly to resolve any concern.

Fraudulent chargebacks will be contested with this signed Agreement as evidence of approval and acceptance.

7. Public Reviews & Dispute Resolution

Customer agrees to contact MGM DETAILING LLC directly to allow reasonable opportunity to resolve any concerns prior to posting public reviews or statements.

8. Limitation of Liability

MGM DETAILING LLC is not responsible for:

  • Pre-existing damage

  • Rock chips, paint defects, prior body work

  • Manufacturer paint failure

  • Trim failure, adhesive failure from OEM parts

  • Electrical or mechanical issues unrelated to services performed

Vehicle condition prior to service is the sole responsibility of Customer.